Uniphore Software Alternatives and Competitors

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- The 8x8 Experience Communications Platform aims to unify communication within teams and with customers, with a focus on enhancing customer experience. - The platform uses AI and analytics to help businesses make better decisions, and it boasts industry-leading uptime and global coverage. - 8x8 seamlessly integrates with existing apps and offers personalized workspaces for different roles, ensuring readiness for all types of conversations. - Trusted by millions of users, 8x8 helps businesses expand their reach, increase their speed, and consistently satisfy their customers.

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A customer is frustrated with an automated system and expresses a desire to talk to a human representative for assistance. They struggle with navigating a drop-down menu, encountering difficulties in making their password and seeking a better way to interact with businesses. The video then introduces Glia, a platform that helps financial institutions enhance customer communication by unifying all customer experience channels on a seamless digital platform. It emphasizes the use of Cobrowsing and live observation, which enable agents to assist customers efficiently through messaging and video chat, catering to modern communication preferences.

Automation has transformed many industries, but customer service lags behind. Legacy solutions like IVRs are inadequate, causing customer frustration. High agent attrition and manual resource utilization are common problems. AI automation is now making customer interactions more natural and effective. This automation is improving outcomes for customers, empowering agents, and reducing costs for CX leaders in contact centers.