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8x8
About Us video
- The 8x8 Experience Communications Platform aims to unify communication within teams and with customers, with a focus on enhancing customer experience. - The platform uses AI and analytics to help businesses make better decisions, and it boasts industry-leading uptime and global coverage. - 8x8 seamlessly integrates with existing apps and offers personalized workspaces for different roles, ensuring readiness for all types of conversations. - Trusted by millions of users, 8x8 helps businesses expand their reach, increase their speed, and consistently satisfy their customers.
8x8
Product Walkthrough
8x8
Demo video
- The 8x8 Contact Center is a cloud-based platform offering a single omni-channel interface globally for businesses of all sizes, facilitating customer interactions via voice, email, text, and web chat. - Its Agent Control Panel provides real-time status information, full control of customer interactions, and automatic assignment of tasks. - The platform integrates with native CRM or third-party applications like Salesforce, providing extended metrics and graphical tools for insights on call processing, agent performance, and customer experience. - The 8x8 Contact Center also provides a detailed map of the call journey, maintaining customer data records and enabling rapid response to inquiries.
