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Replicant
About Us video
Automation has transformed many industries, but customer service lags behind. Legacy solutions like IVRs are inadequate, causing customer frustration. High agent attrition and manual resource utilization are common problems. AI automation is now making customer interactions more natural and effective. This automation is improving outcomes for customers, empowering agents, and reducing costs for CX leaders in contact centers.
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Product Walkthrough
Replicant
Demo video
The demo video showcases contact center automation AI solutions by Replicant. The AI system, represented as "CAA's thinking machine," handles a customer's request for roadside assistance. The AI system collects and confirms the caller's account information and the nature of their vehicle issue. The AI offers to send assistance and efficiently gathers information about the caller's location, vehicle details, and service request preferences. The AI concludes the interaction by providing a confirmation number and an estimated arrival time for the service vehicle, demonstrating the efficiency and automation capabilities of the contact center AI solution.
