One ChannelLess™️ interaction platform for digital, phone & automation
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Glia
About Us video
Video Summary
A customer is frustrated with an automated system and expresses a desire to talk to a human representative for assistance. They struggle with navigating a drop-down menu, encountering difficulties in making their password and seeking a better way to interact with businesses. The video then introduces Glia, a platform that helps financial institutions enhance customer communication by unifying all customer experience channels on a seamless digital platform. It emphasizes the use of Cobrowsing and live observation, which enable agents to assist customers efficiently through messaging and video chat, catering to modern communication preferences.
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Product Walkthrough
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FAQ
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Glia Client Experiences: Southwest National Bank
The SVP of Digital Banking at Southwest National Bank discusses their digital transformation and how Glia’s single platform was a game changer for them.
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