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Intercom
About Us video
- Intercom is a unique customer service platform that merges an AI bot, help desk, and proactive support tools into a single solution. - Finn, Intercom's AI bot, can automatically resolve up to 50% of support questions by accessing the knowledge base and routing complex queries to the help desk. - The help desk is omni-channel and features an AI Assist to allow efficient work flow; unresolved issues are turned into tickets for real-time customer tracking. - The platform also includes proactive support tools for notifying, onboarding, and educating customers, with resolved issues stored as snippets for future AI bot use.
Intercom
Product Walkthrough
Intercom
Demo video
- Intercom is a customer communications platform that enhances customer satisfaction and retention while improving team efficiency. - The platform offers proactive support, using past conversations to identify and rectify issues, and delivering targeted messages and interactive product tours to customers. - Intercom also provides self-serve support, utilizing bots to answer common customer queries, and allowing the creation of help articles for easy reference. - The platform's inbox feature facilitates collaboration among team members, managing conversations across different channels, and providing customer data for context. It also supports conversation routing, agent performance reports, and integration with over 300 other tools.
