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Helpjuice
About Us video
Helpjuice is a knowledge base software used by thousands of companies to streamline support and share information internally across various departments such as sales, support, and operations. The platform allows organizations to centralize all aspects of their knowledge base, whether internal, external, or combined, including SOPs, training guides, manuals, and FAQs. Founded in 2011, Helpjuice has grown to a team of 25 people and serves thousands of customers globally, including major organizations like Amazon and the World Health Organization. The CEO of Helpjuice is Emil, who emphasizes the software's specialization in reducing support inquiries and enhancing knowledge sharing within organizations. Helpjuice aims to be an all-encompassing solution for organizational knowledge management, catering to the needs of various departments and industries.
Helpjuice
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Helpjuice
Product Walkthrough
Helpjuice
Demo video
The Helpjuice dashboard, presented by CEO Emil Hodrick, is a tool for managing knowledge base content, allowing users to create, categorize, and organize articles and topics easily. Users can control the accessibility of their content, setting it as public, internal, private, or URL-only, with options to assign specific users or groups for access. The dashboard interface includes features for adding and organizing categories, with drag-and-drop functionality and options for editing access levels and content organization. The front end of the knowledge base is accessible via the dashboard, showing how content appears to users, with different visibility based on the set access permissions. Helpjuice offers a powerful search feature within the dashboard and the knowledge base, capable of handling typos and providing easy navigation and editing capabilities for the content.
