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Freshworks
About Us video
Prior to Freshworks, the company lacked a unified system for managing various customer contact methods, and their bot for handling requests was ineffective. The marketing strategy was ineffective, leading to potential customers visiting the site but not making purchases. IT issues within the company hindered the IT team's ability to resolve employees' technical problems. Freshworks transformed their operations by providing agents with a single view for handling customer conversations across multiple channels and implementing AI-powered chat and bots for better customer engagement. Freshworks offers a comprehensive, easy-to-use solution for IT support and customer service, adaptable to the company's evolving needs.
Freshworks
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Freshworks
Product Walkthrough
Freshworks
Demo video
Unified Platform for Customer Interactions: Freshdesk consolidates management of customer communications across emails, calls, chats, and social media into one platform. Omnichannel Help Desk Features: It organizes support inquiries from multiple channels into a single interface for efficient management. Automated Support Workflows: The platform automates tasks like assigning, prioritizing, and tracking customer inquiries, reducing manual workload. Integration with Apps and Tools: Freshdesk integrates with various apps and tools to improve collaboration and information access for customer support. Comprehensive Analytics Module: The analytics module provides detailed insights into support performance, helping to optimize customer service strategies.
