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Tidio
About Us video
- Tidio is a tool that combines live chat and chatbot features to enhance customer service and boost sales. It offers an easy installation process and a range of features that automate repetitive tasks, generate leads, and increase sales. - The tool offers various chatbot templates, including Cart Booster bot for discounts, product recommendation bot for cross-selling, and an abandoned cart saver to prevent cart abandonment. Tidio's AI response bots learn from past conversations to deliver the best possible customer responses. - Tidio allows businesses to manage all communications, including Instagram DMs, Messenger, live chat, and email, from one place. It offers a ticketing system for better time and priority management and includes features for lead capture and real-time visitor overview. - The platform can be integrated with various other platforms to manage leads and convert prospects into customers. It also provides analytics to track team performance, bot effectiveness, customer support efficiency, and sales and lead generation metrics.
Tidio
Product Walkthrough
Tidio
Demo video
- Sara from Tidio explains how to use their chatbot editor, which involves creating maps that guide the bot's actions using triggers, actions, and conditions. - Triggers indicate when the bot should start, and these can be limited to avoid repetition. Actions tell the bot what to do, like sending a message to the visitor. - Conditions filter what should be done, such as checking if the visitor has provided a name, and these can branch out to two paths based on whether the condition is met. - Once the chatbot map is complete, it can be tested and saved for future use, with the option to name the bot and specify a goal for better future bot recommendations.
