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Nextiva
About Us video
Nextiva Contact Center offers AI-powered conversations across multiple channels: voice, video, messaging, and social media. The platform consolidates communication into a single interface, enhancing customer interaction and experience. It helps businesses efficiently manage customer inquiries and ensure seamless service continuity, even when dealing with stock issues or complex customer needs. The AI capabilities assist in maintaining customer engagement and quickly finding solutions, as demonstrated by locating the desired product despite initial unavailability. The system ensures no customer interaction is lost, maintaining high service standards across different communication modes.
Nextiva
Product Walkthrough
Nextiva
Demo video
The NextOS Call Flow Builder allows you to visually create and manage your company's inbound call flow. It offers templates and options to start from scratch, tailoring call flows based on industry needs such as sales, support, and billing. Users can set up auto attendants, call groups, and voicemail routing, with options to add connecting and closing events for each call flow. The tool supports customization for each step, including naming, selecting phone numbers, creating users, and defining call distribution policies. The call flow can be tested, saved, and activated, with features to verify accuracy and make adjustments, ensuring minimal disruption to business operations.
