Swell Software Alternatives and Competitors

Podium is a platform designed for local businesses. It helps manage various aspects of business operations, including communication and transactions. The platform supports activities like recording interactions and managing business pages. It offers features to improve spare time management and organizational efficiency. More information and resources are available at podium.com/youtube.

Birdeye offers a comprehensive platform designed to enhance online reputation, customer experience, and growth for local businesses. It features a suite of scalable, easy-to-use tools for automated review generation, reputation monitoring, and ensuring accurate business listings across numerous online directories. The platform supports seamless communication through web chat, text, social media, and Google, alongside offering digital payment options, surveys, and insights for customer experience improvement. Birdeye is suitable for local businesses of any size, from single to multiple locations, demonstrating its versatility and scalability. Trusted by over 80,000 local businesses, Birdeye is recognized as the leading reputation and customer experience platform.

Checkit offers a range of products to boost businesses, including streamlined communication and review management. The all-in-one inbox organizes chats across various platforms like SMS, Google, Instagram, Facebook, and more. Checkit's text chat widget turns leads into customers by enabling seamless communication. Checkip Pay allows for easy payments with a single text, managed through their mobile app. Checkit AI ensures no customer query goes unanswered with automated replies, helping businesses close deals quickly.

- Intercom is a unique customer service platform that merges an AI bot, help desk, and proactive support tools into a single solution. - Finn, Intercom's AI bot, can automatically resolve up to 50% of support questions by accessing the knowledge base and routing complex queries to the help desk. - The help desk is omni-channel and features an AI Assist to allow efficient work flow; unresolved issues are turned into tickets for real-time customer tracking. - The platform also includes proactive support tools for notifying, onboarding, and educating customers, with resolved issues stored as snippets for future AI bot use.