Gorgias
Videos and Profile

Gorgias is a customer service platform specifically designed for e-commerce, integrating all customer interactions into a single feed and providing a comprehensive view of customer support activities. The platform offers deep integration with Shopify, allowing users to perform tasks such as refunds, order modifications, and cancellations directly from the ticket view. Gorgias leverages automation and AI to handle common customer queries efficiently, using templated response macros, sentiment detection, and self-service options to reduce agent workload and improve response times. Automation features enable up to a third of customer tickets to be resolved without human intervention, allowing agents to focus on more complex issues and enhancing overall productivity. By using Gorgias, e-commerce businesses can boost their gross merchandise value by 5% on average, translating into significant support-generated revenue and improved customer satisfaction.