Engageware
Videos and Profile

Instant Solutions & Efficient Resolution: Engageware aims to provide customers with instant solutions to their inquiries, emphasizing the importance of resolving customer needs efficiently and effectively during the first interaction. Business Objectives & Automation: The platform is designed to help companies meet critical business objectives such as increasing sales and conversions, ensuring consistency in the customer experience, reducing call center workloads, and automating customer service and routine tasks. Two-Sided Engagement: Engageware introduces itself as a revolutionary customer engagement platform that empowers employees and delights customers by centering the customer experience in its design and functionality. Omni-Channel Experience & AI Integration: It offers a true omni-channel experience, allowing customers to have a consistent experience across all channels. The platform includes a virtual assistant powered by generative and conversational AI for 24/7 support and seamless transition to live agents when needed. Seamless Agent Transfer & In-depth Support: When complex issues arise, the platform ensures a seamless information transfer to live agents who use a Knowledge Management solution to quickly support customers. For in-depth discussions, customers can easily schedule appointments, during which employees can access necessary policy and regulatory information to resolve issues effectively.