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Balto
About Us video
Balto enhances call center agent performance with smart checklists and real-time guidance prompts to keep calls on track and handle various scenarios. Customizable playbooks provide agents with relevant responses, boosting their confidence and effectiveness. Real-time coaching allows agents to request help from managers, who can create alerts for important call moments. Chat feedback ensures agents know what to do without putting callers on hold, improving customer experience. Balto detects and scales winning strategies, creating an ecosystem of best practices to improve KPIs. Personalization and gamification features keep agents engaged and motivated.
Balto
Product Walkthrough
Balto
Demo video
Balto is a live call guidance software designed to assist sales reps during calls. It features a smart checklist to help reps stay on track and execute key milestones for successful calls. The software identifies objections, like price concerns, and provides instant, effective rebuttals to reps. Balto offers real-time reminders to manage call dynamics, such as pausing to let the customer speak. Leadership can analyze call performance, identify effective strategies, and implement them across the team, enhancing overall call success and business growth.
