Balto Software Alternatives and Competitors

Observe.AI's Real-Time AI assists contact center agents by providing real-time coaching, helping them handle calls more consistently and effectively. The AI offers prompts to keep agents on script and aids in overcoming objections, ensuring smooth conversations and compliance. Real-Time AI automates call summaries, allowing agents to focus on customers and reducing after-call administrative tasks. The Supervisor Assist feature enables managers to monitor calls in real-time, offering support and identifying coachable moments. Combining Real-Time AI with Post-Interaction AI from Observe.AI enhances agent performance and business results through personalized coaching and insights.

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