User Interviews Software Alternatives and Competitors

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Glassbox captures 100% of digital interactions on websites and mobile apps without requiring tagging. It visualizes customer experiences with augmented journey maps and real-time session replays. The platform assigns unique struggle scores to sessions using AI to detect and notify of unusual patterns or behaviors in real time. Custom experience scores aligned with business priorities help prioritize actions based on revenue impact metrics. Glassbox enhances team collaboration by routing alerts, sharing insights, and integrating with other digital customer experience tools.

Userlytics offers a solution for understanding user behavior online to optimize user experience. Users can create unmoderated or moderated studies for participants from any device. The platform provides access to a global panel of over 1.5 million participants speaking 20 languages. Features include a recorder that requires no downloads or plugins and supports difficult personas behind firewalls. Users can analyze qualitative insights with quantitative metrics and benchmark prototypes against existing websites and apps.