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Glassbox
About Us video
Glassbox captures 100% of digital interactions on websites and mobile apps without requiring tagging. It visualizes customer experiences with augmented journey maps and real-time session replays. The platform assigns unique struggle scores to sessions using AI to detect and notify of unusual patterns or behaviors in real time. Custom experience scores aligned with business priorities help prioritize actions based on revenue impact metrics. Glassbox enhances team collaboration by routing alerts, sharing insights, and integrating with other digital customer experience tools.
Glassbox
Product Walkthrough
Glassbox
Demo video
Glassbox captures and analyzes customer interactions on websites and native mobile apps to ensure a seamless customer journey. It provides insights into customer behavior during campaigns, such as those targeting new Amazon Web Services clients. Glassbox uses click maps to show where customers spend time, abandon, and struggle on the site. It highlights root causes of issues, enabling quick understanding of their impact. The tool aims to make the entire website experience transparent, akin to a "glass box," to improve conversion rates.
