Gainsight Software Alternatives and Competitors

- A 2022 survey revealed that customer success (CS) teams are increasingly responsible for renewal and expansion revenue, and must prove their impact on retention and revenue. - ChurnZero has developed the Renewal and Forecast Hub, a tool that consolidates forecasting and retention data, allowing CS teams to manage their own forecasting and revenue strategies. - The Renewal Hub uses existing customer data to analyze renewal, upsell, and downsell opportunities, providing up-to-date data and interactive charts for trend spotting and strategy adjustment. - The tool also incorporates customized health scores to increase the accuracy of retention predictions, helping CS teams meet the needs of C-suite executives whose primary KPI is revenue.

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