CallMiner Software Alternatives and Competitors

Observe.AI's Real-Time AI assists contact center agents by providing real-time coaching, helping them handle calls more consistently and effectively. The AI offers prompts to keep agents on script and aids in overcoming objections, ensuring smooth conversations and compliance. Real-Time AI automates call summaries, allowing agents to focus on customers and reducing after-call administrative tasks. The Supervisor Assist feature enables managers to monitor calls in real-time, offering support and identifying coachable moments. Combining Real-Time AI with Post-Interaction AI from Observe.AI enhances agent performance and business results through personalized coaching and insights.

Balto enhances call center agent performance with smart checklists and real-time guidance prompts to keep calls on track and handle various scenarios. Customizable playbooks provide agents with relevant responses, boosting their confidence and effectiveness. Real-time coaching allows agents to request help from managers, who can create alerts for important call moments. Chat feedback ensures agents know what to do without putting callers on hold, improving customer experience. Balto detects and scales winning strategies, creating an ecosystem of best practices to improve KPIs. Personalization and gamification features keep agents engaged and motivated.