Assembled Software Alternatives and Competitors

Connecteam is an all-in-one employee management app designed to manage, train, and communicate with employees, accessible directly from mobile devices. It offers a comprehensive set of tools for managing operations, including scheduling shifts, tracking time and attendance, and creating checklists. The app provides multiple communication tools such as a company feed, secure chat, and phone book to ensure effective information exchange and updates. Employees can access training materials anytime for onboarding and ongoing professional development, with features to recognize and reward their hard work. Connecteam offers customizable tool selection and free access for small businesses with up to 10 employees, along with 24/7 professional support.

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modern contact centers through intelligent automation, agent-centric mobility, and self-service options. It allows employees to quickly create schedules, request vacations, swap schedules, and update preferences, enhancing satisfaction and improving customer experiences. Data-Driven Forecasting and Scheduling: The tool integrates with over 150 contact center platforms, utilizing historical data and analytics to predict call volumes and generate accurate staffing schedules. Its multi-channel scheduling engine can automatically account for breaks, lunches, meetings, and other off-phone activities, ensuring optimal staffing levels. Real-Time Adaptability and Optimization: Calabrio WFM provides the capability to monitor and adapt schedules in real-time, accommodating unexpected changes in agent availability. It offers fast optimization for making large-scale adjustments easily and accurately, streamlining the scheduling process. Enhanced Visibility and Management: The platform offers customized dashboards and reporting for agents and management, providing a comprehensive view of performance metrics and enabling targeted coaching. Management features include viewing and approving vacation requests, staffing information, and agents' real-time status, all through an intuitive browser-based interface. Automation and Efficiency: Leveraging AI technology, Calabrio WFM introduces a virtual assistant named Grant for handling intraday employee requests, automating and streamlining processes. This contributes to improved productivity, efficiency, and service levels, reducing manual burdens and allowing teams to focus on delivering exceptional customer experiences.

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