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Sprinklr
About Us video
- The video discusses the importance of providing great customer experiences and the challenges companies face when trying to achieve this. - It addresses the issue of 'point-solution chaos', which hinders the creation of seamless experiences and reinforces team silos. - The video introduces the concept of unified customer experience management (unified CXM), which connects a company's various customer-facing teams and departments. - It ends by introducing Sprinklr, a company building a unified CXM platform aimed at helping companies better engage with their customers and improve their overall experience.
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Product Walkthrough
Sprinklr
Demo video
- Sprinklr's ModernCare is designed to improve customer service by aligning it with current customer habits, utilizing public data from over 35 digital channels to monitor customer conversations. - The platform uses AI to identify relevant messages and create and route support cases based on intent, speeding up the support process on customers' preferred channels. - Most cases are automatically routed to chatbots for efficiency, while the AI assists human agents in providing personalized service, guiding them through procedures and predicting customer satisfaction scores. - ModernCare also provides dashboards to help supervisors track service level agreements and identify critical cases, integrating customer service with research, marketing, and sales to enhance customer satisfaction.
