Elevate customer support with Playvox's workforce engagement management solutions.
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Playvox AutoQA allows contact centers to experiment with AI for quality assurance before fully integrating it into core processes. The AI assists analysts in scoring evaluations and providing feedback, increasing efficiency and reducing costs. It analyzes 100% of digital interactions to identify major contact drivers and improve customer experience while reducing contact volume. The tool surfaces customer sentiment and drills down to root causes, helping to retain customers and create exceptional experiences. Playvox supports a gradual implementation of automated scoring to ensure smooth transitions and minimal impact on employees.
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